Konnectors: Kipu RCM

A Konnector is an electronic link between the EMR and RCM that opens a line of communication with which information is transmitted between the two systems. The Kipu RCM Konnector ensures that data from the Kipu EMR is routed to the correct facility in the RCM, including patient information and the rendering provider.

Konnector Configurations

In the RCM, each Organization must have at least one practice and one facility that lives within that practice. Each facility within a practice must have its own Konnector set up in the Kipu EMR.

Configuration Examples:

• One to One: 2 Kipu Locations and 2 RCM Facilities = 2 Konnectors
• One to Many: 1 Kipu Location and 2 RCM Facilities = 2 Konnectors. In this instance, Bill by Program or Bill by Building will need to be configured on the Kipu side as well to ensure the patient information is routed to the correct RCM Facility.
• Many to One: 3 Kipu Locations and 1 RCM Facility = 1 Konnector.

Manage The Konnector

Reference the instructions below when making changes to your konnector.

1. To begin, click on your initials and then click Settings. 
   
2. Then click the Konnectors tab.

3. Click the RCM filter, then click the edit icon.
4. Review the following fields:
   1. Use this vendor: This box must be checked to enable the Konnector. To disable the integration from the EMR to RCM, uncheck this box.
   2. Locations: Select the location(s) that should be integrated into the RCM facility.
   3. Programs: If Bill by Program is enabled for your instance, Programs available in the selected Location(s) will display. If Location Settings are enabled, you can select the programs that will send data to this Facility. Click here for more information. Note that this field will be hidden when the Ancillary checkbox is selected.
   4. Buildings: If Bill by Building is enabled in your instance, Buildings available in the selected Location(s) will be displayed. If Location Settings are enabled, you can select the Buildings that will send data to this facility. Note that this field will be hidden when the Ancillary checkbox is selected.
5. Kipu RCM Interface: This section will be completed by a Kipu staff member when the Konnector is created.
   • Practice Name: Match the name created in the RCM.
   • Practice ID: Locate the Practice ID in the RCM under Admin > Organization Admin > Practices.
   • Facility ID: Locate the Facility ID in the RCM under Practice Admin > Facilities.
   • Organization ID: Locate the Organization ID in the RCM under Managing Organization > Organizations.
   • Billing Provider NPI: The default billing rendering provider that appears on all claims. You can configure override rendering providers on the evaluation templates and group sessions if needed. Click here to learn more.
   • Billing Provider Last Name
   • Billing Provider First Name
   • Ancillary: For information on ancillary konnectors, check out this article.
   • Username and Password: An RCM user must be added for the Integration. A Kipu staff member will help you with this process.
6. Click Update to save changes. 

Add New Rendering Provider

The new Billing Provider must be set up in the Kipu EMR and in the RCM as a Rendering Provider for the EMR Location/RCM Practice and referenced at the RCM Facility tied to the Konnector you are updating. 

Check out the following instructions for adding the provider: Kipu EMR Rendering Provider | RCM Rendering Provider.

Important: Ensure the provider name and NPI match exactly between the two systems. 

How to Update the Rendering Provider on a Konnector

•  
  1. To begin, click on your initials and then click Settings. 
     
  2. Then click the Konnectors tab.
  3. Open the RCM Konnector that needs to be edited by clicking on the pencil icon.
  4. Update the Billing Provider NPI, Billing Provider Last Name, and Billing Provider First Name.
  5. Click Update to save your changes.
  6. This provider will now be the fallback Billing Provider for all services.
  7. Important: Making updates to the Konnector will not automatically update services that are already added to the billing audit tool report. If you need to make bulk updates to already created services, please contact Integrated Billing Support ([e-mail]). 

Helpful Hints

• Once created, konnectors can only be deleted if they have not been used on a patient chart.
• If a konnector has been disabled, clicking on the Send to Kipu RCM button will result in an error message stating that the konnector is disabled.