Kiosk Appointment Types for Check-in Settings

MAT facilities can take advantage of the EMR's self-service Kiosk, allowing patients to check themselves into the facility.

When using Kiosk, you can configure your Queues to automatically check the patient into a specific Queue based on their scheduled appointment type(s). This feature will override the default queue. Additionally, you can configure a message (or instructions) to display to the patient after check-in.

New to Kiosk? Click here to check out how Kiosk work in the Kipu EMR.   

Video Instructions

1. To begin, click on your initials and then click Settings. 
   
2. Then click the Queues tab.

3. Click on the Edit icon for the Queue where you'd like to set up the appointment check-in functionality.
4. Use the checkboxes to select one or more Appointment Types. 
   • Note: Appointment types cannot be assigned to more than one queue in the same location. For example: Since Individual Session is now assigned to the Counseling queue, it cannot also be assigned to the Provider queue.
5. Add optional check-in instructions in the text box. This custom message will be displayed in the Kiosk once the patient has checked in.
   
6. Click Submit.
7. Now, when a patient scheduled with one of the selected appointment types checks in via Kiosk, they'll be placed in the related Queue instead of the Default Queue.

Check-In Time

The time the patient checks in does impact queue assignment. If the patient misses their appointment window, they'll be checked in the default queue instead of the appointment-assigned queue. 

• If the patient checks in through Kiosk prior to or during the appointment time, they will be checked into the queue associated with the appointment.
  • Example: The appointment is from 10 a.m. to 11 a.m. If the patient checks in through Kiosk any time before or during the appointment (before 11:00 am) the system will check the patient into the queue associated with their appointment type. 

• If the patient checks in through Kiosk after the appointment time, they will be checked into the default queue. 
  • Example: The appointment is from 10:00 am to 11:00 am. If the patient checks in at 11:15 am, they will be checked into the default queue instead of the queue originally mapped to the appointment type.