Queue Display and Announcements

Queues are displayed in a facility lobby or waiting area on a TV or other electronic device. 

This feature includes an audio message that announces the next Patient ID to be processed and which window the patient should go to. You can also include an announcement on the display.

• Waiting: When patients are checked into a queue, their Patient ID will be listed in the Waiting column on the Queue Display. If the dispensing user returns the patient to the queue, the display will update to reflect this change.
• Now Processing: When a user clicks Start from the Queue, the patient becomes associated with a pump and the display will move the patient from the Waiting column to the Now Processing column and display the name of the window where the patient should go to be processed. Patients can be added to Now Processing from any queue.  
• Announcements: The system displays the message set up by a Super Admin under Settings > Queue. Facilities usually use messages to display changes to their schedule, facility closure on holidays, invitations to community events, etc.

How to Set Up a Queue Display

To display queues and announcements on your facility device, use the following steps to create a display user. Please set up one display user for each display screen.

Required Permissions: Super Admins and users with the Manage User feature can complete the following steps.

1. To create a display user, click on your initials in the header and select Manage Users.
   
2. Create a display user by clicking New User. Enter the display’s information.
3. Add the user’s email. It is extremely important that the email you enter is valid and active.
4. Set a notification preference. If Text is chosen, ensure that a valid mobile phone number is added.
5. Select the facility location where the display is located. Each location needs to set up their own display(s).
6. From the External section, check the Display box and select Queue from the drop-down. Then choose a location from the Select Location drop-down.
7. Then click on Register and Invite. The system automatically sends an invite email to the user to create a password and log into the Kipu EMR. Invitations expire after 48 hours.
8. Log into the device using your instance URL. Enter the display user's credentials (username and password) and accept the Terms and Conditions.
9. The display is now ready to be used.

How to Create an Announcement

Super admins can set up messages to be shown on the Queue Display in the waiting room or lobby under Announcements. Usually, facilities create messages to notify patients of changes to the facility schedule on holidays, to display invitations to community events, etc.

1. Announcements are configured in Settings > Queues. Ensure that you've selected the correct location from the header before accessing Queues.
2. Under Announcements, enter the message you wish to display. 
   
3. Once you complete the message, click on the Update button. The message will immediately be available on your Queue Display.