Past Call Backs Tab

The Past Call Backs tab provides a full list of all past patient Call Backs so that results can be easily reviewed.  

Required User Roles: Super Admins, Records Admins, Doctors, and Nurses can use the Call Backs feature.  

1. To begin, click on the desired Location>Schedules > Call Backs > Past Call Backs.
2. At the top of the Past Call Backs tab, you will see the search and export options.
   1. Search by Name, ID, or MR Number 
   2. From/To: Filter Call Backs by date or date range. 
   3. The three icons here allow you to perform the following actions: 
      • Download the past call backs or search results as a CSV file 
      • Print the past call backs or search results 
      • Create a PDF file of the past call backs or search results 
3. The Past Call Backs data is displayed with data in the following columns. You can click on any header to sort the results by the header selected if there is a filter icon beside it, you can click on it to open a list of filter-by options specific to that column. Select the desired filters and click Apply Filter.
   1. Name: The patient’s first and last name appears here, and can be clicked on to open their chart in a new tab.  
   2. Patient ID: Patient ID or MR number.
   3. Date and Time: Date and time of the last Call Back.
   4. Hours Since Confirmed: The number of hours from patient confirmation to patient arrival for their Call Back. 
   5. Completed By: The name of the user who completed the Call Back form. 
   6. Medication: The name of the medication that prompted the Call Back. 
   7. Empty: The expected and recorded counts of empty medication bottles of films brought in by the patient. 
   8. Remaining: The expected and recorded counts of medication remaining. If the numbers are the same, then the remaining quantity is met. If they are not, it is unmet. 
   9. Lot #: Whether or not the lot number on the medication the patient brought in was correct. 
   10. UA: Whether or not Urinalysis was completed. 
   11. Tampering: Whether the medication had been tampered with or not. 
   12. Comments: Includes any comments documented on the Call Back.
   13. Outcome: The result recorded in the completed Call Back.