Flags for Call Backs

Call Back flags are system-generated flags that are automatically added to the patient’s chart when the patient is scheduled for a Call Back (patient appears in the Scheduled column). This flag is designed to make staff members aware that the patient needs to have a call back completed and nurses managing the Queue can determine if the patient needs a urinalysis.

Depending on the severity level configured (e.g., critical, warning, or informational), the flag will appear in the selected color icon. 

You will be able to resolve the flag manually and/or it will resolve itself automatically when the call back is completed depending on the flag's settings.  

Required Permissions: Flags can be viewed by any staff member, while users with the user functions selected under Settings > Flags can add, resolve, and cancel them. For more information on flag settings, click here.   

Resolving a Call Back Flag

To view and resolve call back flags on a patient’s chart, the patient must already be scheduled for a call back. Let’s begin! 

1. Click on the Patients tab, then select the patient tile of the desired patient.
2. Click on the patient’s flag icon.
   
3. The system will display any unresolved Call Backs flags. In this scenario, we've configured two system-generated call back flags, each with a different resolution method: automatic and manual.
4. Call Back Completed Resolution: This option automatically resolves the flag after a callback form is completed.
   1. To proceed, click on the + icon for the desired patient located in the Scheduled column under Schedules > Call Backs.
      
   2. Fill out the Call Back form, then click Sign and Submit once you are done.
      
   3. Depending on the settings, the patient and/or staff must sign the form. 
   4. Once the call back form is completed, the system will move the patient card to the Completed column. The system-generated Call Back Completed flag will be resolved from the patient’s chart.
   5. Return to the desired patient’s chart, then click on the Flags tab. This tab will show that the flag was automatically resolved. The resolution field specifies that the flag was resolved by a completed call back.
5. Manual Resolution: A staff member must resolve, acknowledge, or cancel the flag in the patient’s chart by clicking on the Flag section and manually resolving or canceling the flag.
1. To resolve the flag, click on the checkmark icon.  
2. Depending on the flag's settings, you may need to add a comment before you can click on the Resolve button.