MAT Queues Overview

The Queue feature allows staff to check patients in and out, track waiting times in each queue, complete documents, medicate patients, change orders, and complete other actions to expedite their workflows. It can also help facilities increase efficiency and identify areas that need improvements. 

New to Queues? Click here to learn how to set up Queues for your organization.

Queues Overview 

Let's review key elements available on the Queues page. 

1. To access Queues, click Queues at the top of the page. This screen is where users will manage all Queue workflows.
   • Note: Queues are Location-specific, please ensure you select a Location before opening the Queue tab.
2. The system displays an overview of the Expected, In Progress, Completed, and Remaining Patients. 
   • Expected: The number of patients expected to attend dispensing on today’s date based on MAT Orders that were current/active as of the end of the previous day.  
     • Important: Patients with orders entered on the current day will not be added to the Expected list until the next day (at the earliest) or the start date of their MAT Order (if not the next day). These patients may show in the Completed list without being included in the Expected list if they are dosed on the first day of the active MAT Order. 
   • In Progress: The number of patients added to the Queue and currently in Processing status. 
   • Completed: The number of patients who have been Completed and Checked Out today. The total number of patients completed can be higher than the expected number in the cases when the facility includes additional patients in the Queue. 
   • Remaining: The number of expected patients that have not been Completed and Checked Out. 
   • Average Times: The average duration patients spend in each queue from Check-in to Check-Out.  
3. If you click on Expected, In progress, Completed, or Remaining, the system will provide a list of patients with demographic information including patient ID, name, phone number, email, and counselor. This list can be exported to CSV, or PDF, or can be printed. 
4. Use Queue Filters to choose which queues are visible to your individual user profile. All queues display by default.
   • Click on the Clear All button to clear the previous selection and then select the desired queue by clicking on its name. 
   • To automatically reselect all filters, click on the Select All button.

Current Queue Medications 

The system displays all medications opened individually by staff member (based on the Start of the Day procedure). 

In Queue Details 

Once the patient has been checked into a Queue, their details populate the In Queue table with the following information:

1. Queue Color: Displays the color assigned to the queue by the Super Admin. This can be a quick visual indicator of where the patient is at in their visit. 
2. Patient ID: Displays the Patient ID number assigned by the facility in the facesheet.  
3. Name: Displays the Patient Name and Last Name. 
4. MR Number: Display the Medical Record Number assigned by the system.  
5. Flags: Shows any flags assigned to the patient. Flags are typically used to notify staff members that there are issues to be addressed. 
6. Processing By: Shows the user who clicked the start button in the Queue. 
7. Status: Queue statuses are Processing or Waiting.  
8. Phase: Displays which recovery phase the patient is in. 
9. Type: Displays the name of the medication that the patient is taking. 
10. Doses: Displays the total number of doses the patient is scheduled to receive that day. 
11. T/O: Number of Take-Out doses the patient is scheduled to receive that day. 
12. Total: The total medication amount to be dispensed to the patient that day.  
13. Checked In At: Displays the time patient was checked in. 
14. Time in Queue: Displays the total time spent a patient has spent in the Queue. 

Other Queue Actions

1. To pause a patient’s time in the queue, click the Pause button. Queues can be paused for many reasons like refilling medication, cleaning up a spill, etc.
2. Once the patient has paused, click on the Play Icon to restart the counter.
3. To begin processing a patient, click the Start button.
4. The Resume button appears after a staff member clicks on the Start button to process a patient. Only the staff member who started processing the patient, or any Super Admin, can click on the Resume button to finalize processing the patient. This feature prevents user errors and ensures that the patient is not medicated by a staff member other than a Super Admin or the user who initially started the process.

Change Medication Bottles

You can change the medication bottle by clicking on the double arrows to open the Change Bottle screen.

This screen allows you to complete the transactions below without having to leave the Queues screen.

1. Close the medication by entering the remaining quantity. 
2. Transfer the remaining medication to a new bottle by clicking the checkbox (if needed). 
3. Open a new medication and enter the remaining quantity.
4. Add notes in the Notes field if required by facility protocols. 
5. Click on the Sign and Submit button once the transaction has been completed.