Zoom Troubleshooting Tips

  • Updated

Issue

I'm having issues with Zoom and don't know what to do.

Environment

Kipu EMR, Telehealth Sessions

Resolution

Zoom regularly provides new versions of the Zoom desktop client and mobile app to release new features and fix bugs. We recommend updating to the latest version when it is available to receive the best video and audio experience. If you are unsure whether or not you're running the latest version, use the following steps to check.

  1. Sign in to Zoom desktop client.
  2. Click your profile picture then click Check for Updates.
  3. If there is a newer version available, Zoom will download and install it.

Additional Information

Note: If the desktop client was installed with the MSI installer by you or your IT team, AutoUpdate is disabled by default and the Check for Updates button is also removed. Please contact your IT team or Zoom account admin for help. 

You can also manually download the latest version by navigating to one of the following links:

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