Support Contact Options

Support Disclaimer
Kipu Health will assist and guide your facility's Super Admins in setting up and using Kipu's product suite. However, for the protection of our clients and the PHI in your instance, it is Kipu's policy not to add, edit, enable, or disable any user profiles on behalf of our clients. Additionally, we cannot alter or delete information in the patient chart due to HIPAA requirements. 

EMR Support

Our EMR Support Team is here to assist with questions about EMR functionalities, features, and customization for your EMR instance. Here’s how you can reach us:

Contact Options

• 24/7 Chat Support: You can chat with us anytime, directly from your EMR instance using the "?" widget in the lower right-hand corner, to start a chat or submit a ticket.
  

• Email Support: Reach us anytime at [e-mail] for help with your questions or concerns.

• Phone Support:

  • Monday 6:00 AM ET to Saturday 11:59 PM EST
  • Sunday 6:00 AM ET to 11:59 PM EST

  Regional Contact Numbers:

  • United States: 561-349-5911, Option 3
  • Canada: 561-349-5911, Option 3
  • London, UK: [phone]
  • Edinburgh, UK: [phone]
  • European Union: [phone] (001 561 349 5911)
  • South-East Asia: [phone] (001 561 349 5911)

For Immediate Assistance Anytime

Our team is available to help via chat 24/7, ensuring round-the-clock support access. For more complex questions or issues, please call during our phone support hours listed above.

Thank you for choosing our EMR Support Team—we’re here to help, whenever you need us!

CollaborateMD Support

• Email: [e-mail]
• Phone: [phone],2,1 (Option 2)
• Hours: M-F, 8:00 am - 5:30 pm EST

CRM Support

• Email: [e-mail]
• Phone: [phone],1 (Option 1)
• Hours: M-F, 8:00 am - 5:00 pm EST

RCM (Avea) Support

• Email: [e-mail]
• Phone: [phone],2 (Option 4)
• Hours: M-F, 8:00 am - 5:00 pm EST

Other Support Options

You can also reach our dedicated teams:

• eRx (Rcopia/DrFirst): [e-mail]
• Lab: [e-mail]
• Sales: 561 349-5901 or [e-mail]
• Accounting: 561-570-1504 or [e-mail]