DYMO Printers and Labels

The Kipu EMR functionality supports DYMO Printer connectively. However, Kipu does not supply, service, or maintain these printers. Additionally, Kipu cannot provide blank labels for these printers. 

Printers and Labels

Supported DYMO printers

The following printers are supported:

• DYMO 450
• DYMO 450 Turbo
• DYMO 550
• DYMO 550 Turbo

Supported Label Size

• 1 1/8” x 3 1/2” (DYMO 30251)
• 1" x 2 1/8" (DYMO 30251)

Here are a few online locations where you can purchase the label:

• DYMO
• Amazon
• Office Depot
• Staples

Set Up and Install

Before plugging in and setting up the printer, you must first determine the model of your printer and your computer's operating system. 

• To locate the compatible drivers, please open your computer’s browser and navigate to https://www.dymo.com/compatibility-chart.html.
• After locating the correct driver, click on the link in the compatibility chart to download. 
  1. Note: If you are using a MacOS, we recommend downloading Dymo Connect version 1.4.6, as 1.5.1 is not currently working on Macs.
• Open the downloaded driver file and begin the installation by following the instructions on the screen. 
• After the installation is complete, please restart the computer.
• Once the computer has restarted, plug the power adaptor for the printer into the wall outlet and turn on the printer.
• Next, plug the USB cable into the printer and then into the computer. Please make sure you are connecting the USB directly into the PC tower or laptop and not an external monitor or hub. The computer should alert you that a new device has been connected.
• Finally, you will need to Diagnose the new driver and printer to confirm that it is communicating correctly with the computer’s browser.
  • PC [Windows]: Navigate to the bottom right section of the taskbar and locate the Dymo icon. Next, click the icon and select Diagnose...
    
  • Mac: Navigate to the top right section of the taskbar and locate the Dymo icon. Next, click the icon and select Diagnose…
    
• Your browser should open and display the message “Congratulations! DLS Web Service is up and running. You can now print from supported websites."
• If you received an error message, please uninstall all Dymo Drivers and restart the installation from the beginning or contact DYMO.
  • If you are using a Mac, and you get the SSL certification error (net_http_ssl_connection_failed), check to see if you are using Dymo Connect driver 1.5.1, and if so, uninstall it and download 1.4.6.
• Your installation is now complete, and you are ready to print labels from Kipu EMR.

Labs labels include the following information:

First and Last name Date of Birth MR Number  Collection date and time Location name/Location alias Lab Account
If your facility or lab would like to have specimen source codes (UR) and test code details included on the label, you can contact [e-mail].  Note: Due to space constraints, we include test codes only for requisitions with up to 5 tests. Always check the electronic order or printed requisition for the complete list of ordered tests.

DYMO Troubleshooting

DYMO Driver Is Not Properly Installed

If your label is not printing correctly (like the image below), it’s likely you have the wrong DYMO driver installed on your machine. Check out the Compatibility Chart and install the correct driver. 

How Do I Completely Uninstall the DYMO on Mac and Windows? 

In the case DYMO software crashes or freezes when used, it could be required to uninstall and reinstall, to stop receiving frequent error messages when using the program. 

Click here to uninstall the DYMO software on both Mac and Windows. 

How Do I Update Drivers for DYMO Connect?

If you're using DYMO Connect, some issues may be fixed by updating the drivers.  

PC (Windows)

If you are using a Windows computer, follow these instructions.

1. Open DYMO Connect app.
   
2. The app should automatically prompt you to update the drivers.
3. If you haven't received the prompt or dismissed it, click Help in the app menu and select Check for Updates.
   
4. Follow the wizard steps to complete the driver updates.

Mac

If you are using an Apple computer, follow these instructions.

1. Open the DYMO Connect app in your application folder.
   
2. Once the Application opens, click on the Help button in the taskbar, then click on Check for Updates.
   
3. Follow the update process if an update is available. If you receive the notification below, you are all set.
   

How Do I Reinstall the Web Service Certificate on Mac and Windows?

Click here to learn how to reinstall the Web Service Certificate on both Mac and Window. 

How Can I Tell if the DYMO Label Service Is Running?

You should see the DLS application icon within the system tray. Click on this icon to display a context menu. This menu displays the web service’s status (i.e., “Started on port 14951” or “Stopped”). Use the Diagnose option as described above to ensure your connection is live. 

I Get Errors When Printing Labels

Note: If you get the error "No webAPI" or "connection fails" error if you are using a Mac device check to see which version of Dymo Connect you are using. If you are using 1.5.1, try uninstalling Dymo Connect and installing version 1.4.6. Otherwise, follow the instructions below.

Check if you DYMO Connect Web Services app running:

1. Refer to the troubleshooting section: “How Can I Tell if the DYMO Label Service Is Running?”

2. Restart the app if needed.

3. Update drivers for the app if needed.

If you do not see the icon, launch Dymo Connect Web Services app:

• We recommend adding it to your startup apps

If you cannot find the app at all, you might need to install the drivers

1. Follow “How Do I Completely Uninstall the DYMO on Mac and Windows?” section to make sure to remove any “ghost” elements of previous installations.

2. Then follow the Setup and Install steps here.

If you get other errors in this dialog, please send a screenshot and the steps you’ve tried to resolve to [e-mail] or in chat.

How to Close and Open Dymo Connect: Windows

Closing the Dymo Connect WebDriver

We recommend closing your web browser before closing Dymo Connect.

1. Look for the Windows system tray (bottom-right corner of your screen, near the clock).
2. Click the small up arrow ( ^ ) to show hidden icons if you don’t see it immediately.
3. Find the Dymo Connect WebDriver icon (looks like a printer or Dymo symbol).
4. Right-click the icon.
5. Select Exit from the menu. This will close the WebDriver.

Re-Opening the Dymo Connect WebDriver

1. Click the Start menu (Windows logo at the bottom-left corner).
2. In the search bar, type “Dymo Connect WebDriver”.
3. When it appears in the results, click it to launch the WebDriver again.
4. The icon should reappear in the system tray, confirming it’s running.

How to Close and Open Dymo Connect: Mac

Closing the Dymo Connect WebDriver

We recommend closing your web browser before closing Dymo Connect.

1. Look for the menu bar at the top-right of your screen (near the clock, Wi-Fi, and battery icons).
2. Find the Dymo Connect WebDriver icon (printer/Dymo symbol).
3. Click the icon once.
4. From the drop-down menu, select Quit. This will close the WebDriver.

Re-Opening the Dymo Connect WebDriver

1. Open Finder.
2. Go to Applications.
3. Locate the Dymo Connect WebDriver application.
4. Double-click it to relaunch.
5. The icon will reappear in the menu bar, confirming it’s running.

Still Experiencing Issues After Troubleshooting?

If you are still experiencing issues after following the troubleshooting tips above, please contact DYMO Help Center directly to answer your questions.