What Happens to Patients Without an Email When Electronic Statements Are Enabled in CollaborateMD?

Issue

If a patient doesn’t have an email address on file, will they still get a statement? And what if they don’t want electronic statements at all?

Environment

CollaborateMD, Roles: Admin, Features: Statements, Electronic Statements

Resolution

When Electronic Statements are turned on in CMD, patients without an email address in their profile will receive a paper statement instead. If a patient prefers not to get electronic statements, just make sure there’s no email address entered in their profile. This way, the system will automatically send paper statements to those patients.

Additional Information

Electronic Statements FAQs