You can disable unused Locations in your Kipu Instance. This will prevent the Location from appearing in the My Location drop-down and any users without access to All Locations in their user profile will no longer have access to the Location and related patient charts.
Disable a Location
Super Admins can follow the steps below to disable a location in your master instance.
- Click on your initials and choose Settings.
- Click on the Company tab.
- Click on the Edit icon for the Location you'd like to disable.
- Uncheck the Enabled box.
- Click OK.
- Scroll to the end of the page and click Update.
- Additionally, you can simply click on the red x beside the location to disable it.
- Note: For the sake of data integrity, it is not possible to completely delete a location.
- Regardless of which method you choose, email clientsuccessteam@kipuhealth.com with the name of the location(s) you've disabled and provide the reason why those locations were no longer needed.
Invoice Update: Your client success team will work with the accounting team to prevent future billing for those location(s). Please note that we do not provide pro-rated service fees for the month where the location was disabled. The following month is where you will see changes to your invoice.
Re-Enable a Location
To re-enable a location, click the edit pencil and then select the Enabled checkbox for the desired location.
You will need to manually add access to the newly enabled location for each user from the Manage Users section.
Note: Re-enabling a location will automatically re-add the location to invoices and you will be charged for the location and related patients on your next invoice.
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