Standard Login Process FAQs

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• If you can't remember or find your URL, you can reach out to your administrator or go to kipuworks.com. When you log in, you'll be taken to the Helix dashboard where you can locate your instance or instances. If your facility has already enabled the Helix feature, you can simply click on the desired instance to open it. If your facility has not enabled Helix, you can still click on the desired instance to open it, but you will need to log in again. For step-by-step instructions, check out this article.
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  1. Verify the email address in your Kipu user profile is valid (spelling, characters) and matches the inbox you are checking.
  2. Check your spam/junk folder.
  3. Add [e-mail] to your contact list and re-submit the request.
  4. Ask your IT personnel to whitelist the following domains:
     • kipusystems.com
     • kipu.health
     • kipuhealth.com
  5. If you still do not receive the verification email after reviewing the steps above, contact Kipu Client Support at [e-mail] or call [phone], option 1 for EMR.
• Yes. If you have access to multiple instances, you need to verify your email address under every instance you have access to. Once verified, you can use the same email address and password for every instance. If you change your password under one instance, it will change in all other instances. Use the same email address and password combination for all instances you need to access.
• 1. On your computer, open Chrome.
  2. At the top right, click More.
  3. Click More tools Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Check the boxes next to "Cookies and other site data" and "Cached images and files."
  6. Click Clear data.

  If you use Safari, Firefox, or another browser, check its support site for instructions on clearing your cache and cookies.

• This error typically occurs when using an older password reset email. When the reset is requested multiple times in a row, emails stack up, increasing the chance that you are not selecting the most recent one. Only the most recent email contains a valid token. Check your inbox for the email with the latest timestamp and click that password reset link. Complete the instructions and you should be able to access Kipu.
• Verification emails are valid for 48 hours. If it has been longer than 48 hours, request a new verification to proceed. Requesting multiple verification emails can stack up in your inbox — check the most recent timestamp to make sure you are using the most up-to-date link.
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  1. Verification emails come from [e-mail].
  2. In the email, click the Register link. This link expires after 48 hours, so complete the verification process before it expires.
  3. Here is an example of how the email will appear:
     
• Verification emails go to the email address in your Kipu user profile. To review it, click your initials at the top right of the page and select Profile.
• When logging in, if your email is not yet verified, you will see the message below.
  
• If you have completed the verification process, sign in using the email address tied to your account. If you have not completed the process, reach out to your facility's Super Admin.
• Usernames can no longer be used to sign in. Use your valid email address to log in.
• Click the Forgot Password? link on the Kipu EMR login page and follow the instructions.
• You will not be able to access the EMR application. Reach out to your Super Admin to manually send the verification email and complete the account verification steps.
• With the updated login process, Super Admins no longer set up a temporary password for users. Instead, an email is sent to the address on file with instructions for accessing Kipu EMR. This is a significant upgrade to account security.