Settings: Queues

Use Queues to track patient check-in and check-out times, wait time in each queue, and allow staff to complete documents and collect payments, expediting patient visits. Queues are available to all Kipu EMR clients, however, there are specific settings available only to MAT users. MAT clients can review Queue Setup instructions here. 

Super Admins can set up and customize Queues for your facility so that patients and staff know exactly where they are in the treatment process throughout the day.

New to Queues? Click here to check out how Queues work in the Kipu EMR.   

How to Enable Queues

Use the following steps to turn on the Queues functionality in your EMR instance. 

1. To enable Queues, click on your Initials in the header and select Settings.
   
   
2.  Navigate to your Instance Settings and click on the Use Queues checkbox.
   
   
3. Click Submit at the end of the page to save your changes.
4. Select a Location from the drop-down menu in the header. Queues must be set up individually for each facility location.
   
5. Navigate to Settings > Queues to configure Queue details.  
6. The Drug Screening queue is created by default and is set to disabled. This queue is hard coded, so the name cannot be modified, but Super Admins can disable/enable them if needed.  

How to Create a Queue 

Let's review how to create a new Queue.

1. Click Add Queue to build your custom queues.
2. Fill out the following information in the Add New Queue window:
   1. Name: Enter the name of the Queue based on your facility workflows. This is the Queue display name for the Queue Display.
   2. Patient Processes: Optionally, select the tab on the patient chart that should be opened when the patient enters this queue. This allows users to quickly add documentation. 
   3. Color: Select the color to be assigned to the Queue.
   4. Status: Select the Enabled option for the queue to be visible and available for users. The Disabled button will not display the Queue.  
   5. Default for Check-In: This drop-down allows for the patient to be assigned to the Queue by default once checked in. Choose Yes to automatically assign the patient to the Queue upon check-in. Note: Only one Queue can be defaulted Yes for check-in.  
   6. Roles: One or multiple roles can be assigned to each Queue, depending on which users will process the patient. Options include Admin, Case Manager, Doctor, Other Therapist, Provider, Tech, Utilization Review Internal, Biller, Chart Auditor, Nurse, Patient Coordinator, Records Admin, and Therapist.  
   7. Appointment Types for Check In: Patients with a scheduled appointment type selected in the Queue setup will be automatically checked into that Queue instead of the default Queue. The Check In instructions field is specifically designed for MAT Kiosk and can be ignored for standard EMR facilities.
3. Click Submit.

Once you have set up your facility queues, you can always edit and customize the information by clicking on the Edit (pencil) icon.