VOBGetter Error "Verification could not be sent: [Payer Name] does not have a valid Kipu Insurance ID"

Issue

Receiving an error when attempting to check VOBGetter Verification could not be sent: [Payer Name] does not have a valid Kipu Insurance ID.

Environment

Kipu EMR: VOBGetter, Settings: Payers

Resolution

This occurs when there is no connection Eligibility (the service that provides VOBGetter). To establish a connection with Eligibility, you will need to ensure the Kipu Insurance ID column is populated under the Payer settings tab.

1. Click on your initials and choose Settings.
   
2. Open the Payors tab.
3. Locate the payor in the list and confirm there is an ID present in the Kipu Insurance ID column.
   
4. If the Kipu Insurance ID is present:
   1. Open the patient chart and navigate to the Insurance section of the Information tab. 
   2. From the Insurance section:
      1. Verify a Company Number is present in the Insurance Company field.
         1. If no, update the Insurance and link to the correct payor. 
         2. If yes, validate the Company Number matches the Kipu Insurance ID within the Payors tab.
5. If the ID is not present on the Payers List:
   
   1. 1. Search for the Payor within the Payor Synonm column and select the desired Payor.
      2. Click the Update button at the end of the Payors List.
      3. A pop-up will appear that states Update payor information on linked records?
         1. Choose Accept and Update All. This will update all patients/payor rules to the updated payor. 
         2. A pop-up appears "Updated payor information on linked records".

If you've reviewed each item above and you're still unable to determine why the error is occurring, please contact Integrated Billing Support ([e-mail]).