Why is VOBGetter not working for a specific insurance and how do I add the Kipu Insurance ID when it's grayed out?

Issue

An active insurance under Payors in your Kipu EMR is not processing through the VOBGetter. Because the insurance was manually added and not selected from the drop-down options, it did not create the Kipu Insurance ID number needed to allow the EMR and VOBGetter to communicate.

Environment

Kipu EMR, Settings > Payors Tab, Role: Super Admin

Resolution

When insurance has been added manually, you will need to either re-add it or update the existing information.

1. Select your initials in the top right corner and click Settings.
   
2. Select the Payors Tab.
   
3. Find the insurance on the Payors List that you need to update. We will be using Regence in this example.
   
4. Manually delete the insurance name in the Payor Synonym field and begin typing in the correct name so that the drop-down list appears.
   
5. Select the insurance you need and the system will update the N/A in the Payor Synonym and add the missing information under the Payor Name and the Kipu Insurance ID fields, leaving your Payor Shortcode and External Payor ID as they were.
   
6. You can once again manually change the Payor Synonym field to the desired information and then select the Update button to save.
   

Additional Information

To learn more about Payor settings and how it connects with the VOBGetter, click here.