A User Is Not Receiving Notifications, How Do I Insure That They Are Notified?

Issue

Staff members are not receiving notifications for specific events.

Environment

Kipu EMR, Role: Super Admin, Settings: Notifications

Resolution

Notifications can be set up by user, role, or care team. Follow the steps below to ensure that the notifications are going out as intended.

1. Select your initials in the top right corner and choose Settings.
   
2. Select the Notifications tab, then the edit pencil icon to the right of the notification you need to update.
   
3. Use the Recipients drop-down to choose whether the notifications are sent to users based on Role, User Name, or by Care Team.
   
4. Select the Save button on the bottom right to confirm the changes.
   

Cause

If the Recipients option was selected as:

• Role: The user who is not receiving the notifications may have had their role changed. Review their user profile to confirm what roles they have.
• User: The user who is not receiving the notifications may not have been added to the list of specific users. Add them by typing out their name.
• Care Team: The user who is not receiving the notifications may not have been added as a care team member for the patient. This information can be found on the Information tab/Facesheet.

Additional Information

• To learn more about managing notifications, click here.
• To learn more about managing user profiles, click here.
• To learn more about managing care teams, click here.