Topaz® Signature Pad: Troubleshooting Guide (Chrome)

If your signature pad stopped working completely (or has never worked), please follow the troubleshooting steps below.

Important: Do not plug your signature pad yet.

Step #1: Confirm Settings & Components

Ensure the SigWeb Topaz Driver is selected under Hardware Options in your settings.
- Single Instance: Navigate to Settings > Instance > select SigWeb Topaz Driver from the Hardware Options drop-down. Click here for instructions.
- Master Instance: If you need to use a different driver type than the default configured in your Instance settings, navigate to Settings > Company > edit the Location you are setting up the drivers for > select SigWeb Topaz Driver from the Hardware Options drop-down. Click here for instructions.
Confirm .NET components are enabled. Search for Turn Windows Features On or Off in your Windows search bar.
Expand and enable all .NET Framework 3.5 and .NET Framework 4.

If the steps above did not resolve the issue, let's try reinstalling the driver.

Unplug the signature pad.
Navigate to Control Panel > Uninstall Programs.
Uninstall any file named Sigweb/Sigplus or Topaz related.
Search and verify there are no files related to Sigweb/Sigplus or Topaz in your hard drive (C:). Delete all related files and folders.
Navigate to http://www.topazsystems.com/sigweb.html and click Download SigWeb Installer.
Open your Downloads folder and double-click on sigweb.exe file to run the installation wizard.
When you are prompted with the message "Do you want this app to make changes to this computer?" click Yes.
Follow the steps of Topaz installation wizard.
Select the correct signature pad model from the list on the left, then select HSB/HSX from the port list.
Click Finish and restart (re-open) your browser.
Plug in your Topaz signature pad and test in a new consent form to see if you are able to sign with it.