Counting Down to the New Year: A Review of 2023’s Product Enhancements

As the glittering glow of 2024 twinkles on the horizon, it's the perfect moment to remember the greatest enhancements made to Kipu products. We're about to embark on a journey back through the best of 2023—a year brimming with innovation and milestones in the platform. Imagine this as our very own "Auld Lang Syne," where we reminisce about the leaps and bounds we've made, not just in technology but in bringing ease and innovation to your treatment center—all in an effort to support the positive change you drive to lives of patients every day.

So, as the final days of 2023 tick away and we ready ourselves for the grandeur of the New Year's Eve ball drop, join us in our product enhancement countdown below. We're not just reminiscing about the old times; we're celebrating the best of the best—the dazzling enhancements and sparkling updates that have made Kipu products stand out this year. Let’s get to the list sorted by product below!

🗓️ The All-New Enterprise Scheduler

Discover the power of efficiency with our newly developed Scheduler. Designed from the ground up, this tool is all about enhancing productivity and simplifying your daily tasks. It not only improves patient appointment attendance with automated reminders but also streamlines your workflow. Now, you can easily start documentation or launch telehealth sessions from one convenient location.

• Thanks to your feedback, we've made several improvements to the Scheduler since its launch. You can explore these updates here.
• If you haven't tried the Scheduler yet, it's easy to get started and is already included in your subscription cost with Kipu. Simply contact your Kipu Success Manager or email us at [e-mail]. 

📈 Data-Driven Decision-Making with New BI Analytics Dashboards

Driving your growth and managing your business should begin with data—allowing you to lead with confidence by making effective data-driven decisions using intuitive business intelligence dashboards introduced earlier this year:

• Intake: This dashboard contains data on authorizations, intake metrics, benefits verification, and UR coordinator.
• Clinical Outcomes: This dashboard focuses on discharges, AMA discharges, and length of stay metrics. 
• Clinical Productivity: This dashboard contains metrics on billable and nonbillable activities and consent completion. 
• Operations: This dashboard contains current and historical census data, attendance, appointments, and occupancy.
• Executive: This dashboard focuses on admissions, discharges, key trends, and other KPIs.

With these dashboards, you’ll be able to understand year-over-year or month-over-month performance benchmarks in an easy-to-read format. And confidently forecast data into the future and make changes before they become an issue with available forecasting percent probabilities. Take the free course on how to best leverage these dashboards today!

📝 Centralized Charting

Quickly add Consent and Evaluation forms from anywhere in a patient chart using the New Document modal. This functionality centralizes all forms you have access to into one convenient location, allowing you to search for the desired document, create a custom list of favorited forms, and instantly add multiple forms to the patient chart. Learn more about centralized charting.

🚀 Quick Text

You can now create and save formatted text and/or data point templates to their individual profiles for use in any Evaluation text box field. This significantly cuts down on the amount of time it takes a user to complete an evaluation, allowing more time to be spent on patient care or other tasks. Learn more about Quick Text.

📱Patient Portal Enhancements

The Patient Portal is an easy-to-use, web-based, mobile-responsive patient engagement solution. In addition to boosting clinic efficiency, the Kipu Patient Portal increases patient and caregiver engagement, which improves patient outcomes and satisfaction. We’ve made several enhancements to the Portal this year, including the My Appointment function now including group sessions, the ability to launch telehealth sessions from the portal, configurations for sharable documents, an all-new consent revocation workflow, consolidated email notifications to patients, and messaging with the care team or selected users. 

• Learn more about the Patient Portal here. 
• Not using Patient Portal yet? Learn how to set up it today!

💊Medication Administration Enhancements

The Medications module allows users to manage medication orders, administer medication, document meds brought in by patients, and control patient and facility medication inventories. We’ve made several enhancements this year, including: 

• the ability to configure location-specific order frequencies, 
• view patient inventory across all patients, 
• easily distinguish PRN /non-PRN medications on the MARs/Med log, 
• the nurse review and dashboard, 
• meds brought in on admissions workflow, 
• codified allergy checking,
• codified drug interactions, and
• pharmacist dashboard.

Learn more about the Medications module.

🤝Integration and Partners

• We added LabCorp and Quest to our ever-growing list of Kipu Integrated Labs partners. 
• We launched the integration with Eleos Health to save time on documentation by embedding AI capabilities into the workflow.
• We expanded API access with Kipu EMR.
• We integrated with Chess Health to connect care across the continuum. 

🔒 Security

Security is always top of mind. This year, Kipu achieved HITRUST certification, which is a testament to our commitment to top-notch security, ensuring the protection of sensitive healthcare data. HITRUST is a widely recognized security framework for healthcare organizations, and our certification demonstrates that we meet stringent requirements for data safeguarding and privacy. This certification is particularly crucial in the healthcare industry, where patient data confidentiality and integrity are paramount. It provides assurance to clients, partners, and regulators that we have implemented strong security measures to mitigate risks and maintain the highest standards of data protection.

📢Want to stay in the know with the EMR? Check out our latest and greatest release notes here.

Kipu CRM acts as the bridge between patients and your clinic or treatment center. With a deep understanding of the complexities, workflows, and needs you are faced with—Kipu CRM effectively manages referrals, boosts marketing efforts, and streamlines admission processes. We focused on making Kipu CRM even better this year. Here are some of those enhancements:

• 🪄 Elevate your facility selection game with the Facility Match Wizard: Tailored to your prospects' needs, this cutting-edge feature factors in treatment conditions, services, and proximity to suggest the perfect facilities. Supercharge your pre-admission process and make confident choices–get ready for precision and convenience like never before! Learn more.
• 🛏️ Bed Board Upgrades: Display your current occupancy as a Bed Board on as many displays (monitors) as needed throughout your premises or authorized locations and several other enhancements to bed placement.
• 📲 Mobile Page Views: All pages within CRM now automatically adapt to be best viewed on your mobile device to manage business development efforts on-the-go.
• 🔁 Marketing Loop Closed: For clients integrating CRM with their call tracking software, Kipu CRM now sends data back to the call tracking provider, which in turn, can transmit that data to Google Ads. Now marketers can show the organization the value of tactics like events.
• ✨ Mass Updates: The ability to do a mass update for the relationship manager to increase efficiency and save time.
• 📜 New Assessments: Assessment PDF functionality has been updated for a more refined look and feel.
• 📄 Admissions Packet Revamp: The Admissions Packet window has been updated for an enhanced look and feel.
• ⚠️ In-app notification center: A new Notification Center is now available in the system. This area will showcase all email notification alerts that have been triggered for the user.

📢 Want to learn more and keep up-to-date with CRM?

• Learn more about the enhancements made to Kipu CRM and a peek into the future directly from the product developer.
• Check out more enhancements through CRM release notes.

Billing and collecting revenue for behavioral health services is complex, and so are all of the workflows behind it. From pre-admission to post-discharge, Kipu RCM, powered by Avea Solutions, embeds the necessary workflows and payer requirements along each step of the patient journey to ensure claims are submitted and paid as accurately and quickly as possible. We focused on making Kipu RCM even better this year. Here are some of those enhancements:

• 🔏Period Close: This feature facilitates more accurate revenue and accounts receivable reporting by preventing financial transactions from being posted to past periods. 
• 📎 Claim Attachments: You can now attach required documentation to electronic claims for payers who accept electronic claim attachments. When the claim is submitted, the attached document(s) will be sent to the payer immediately. Attachments can be added to new or resubmitted claims.
• 🗂️New Patients Layout: Access your Patients list in one accessible and searchable view. Create patient profiles quickly using our new Create Patient wizard. Manage both prospective and admitted treatment episodes under a single patient profile for a complete view of their treatment history.
• 🕒 Pre-Admission U/R: Stay ahead by creating and managing utilization review for a patient’s prospective episode that will soon admit.
• 💊Billing with NDC Codes: Users can set a National Drug Code (NDC), Unit Measurement, and Unit Count to service billing profiles when billing for medication.
• ⏱️Auto-Fill Payment Lines: Save time on manual payment posting by using our new Auto-Fill button. When clicked, Avea will take each column’s Payment Total and average the dollar amount across all line item rows. Users only need to make adjustments to payment lines when needed!
• 📊Custom Patient Billable Adjustment Reasons: Enhance patient billable adjustment reporting (and accounting!) by customizing adjustment reasons with short codes. 

📢 Looking to keep a pulse on all things happening with RCM and make sure your voice is heard? Access an Avea Roadmap snapshot and stay connected to the product development process by voting on feature cards and contributing your own ideas on how we can improve AveaOffice for your organization.