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Advice & Troubleshooting

  • I Completed Registration but Still Get a Message to Complete Registration When I Try to Log In
  • How Do I Delete a User Profile?
  • How Can I Review When Users Log In and Log Out?
  • When I Try To Log in I Get an “The Browser Is Not Cleared for Access With Your Account” Error Message
  • How Do I Add a Location to a User Profile?
  • How Do I Edit a User’s Profile?
  • I Forgot the PIN I Use To Apply My Signature. How Do I Change It?
  • A New User I Added Is Not Getting Registration or Forgot Password Emails, How Do I Fix This?
  • How Do I Grant Access to the EMR to an Outside Party?
  • How Do I Review Changes Made to a User Profile?
  • My Staff Can’t See the Form They Need Access to and I Don’t Know Why.
  • My Registration Invite Expired. What Do I Do?
  • A User Is Missing in Manage Users/I’m Creating a New Profile but It Says That the Email Is Taken
  • How Do I Allow My Doctor To Sign for All Orders and Not Only the Ones Assigned to Them?
  • I'm trying to reactivate an account that's under "locked status" but the User Locked? box is not checked. [Manage Users > Locked Users]
  • Upgraded Login Process FAQs
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